What is Telehealth?
A Telehealth session is a clinical consultation via phone call or web video chat where a physical examination or assessment isn’t required.
We are contributing to the digital transformation revolutionising the way we live and work. Our clinicians are completing more telehealth sessions than ever before.
Available health disciplines
From health and wellbeing to disability and support, we provide a range of services to help you achieve your goals and attain quality of life, including:
- Occupational Therapy
- Speech Pathology
- Dietetics & Nutrition
- Diabetes Education
- Physiotherapy
- Psychology
- Social Work
Benefits of Telehealth
Benefits for patients include those that live in rural and remote areas who would otherwise travel long distances for medical advice. This ease of access extends to patients who are not easily transportable and aged care residents.
Telehealth enables health professionals to communicate more easily and improve continuity of care. We can increase the intensity of services to remote participants and achieve cost efficiencies for you by negating travel fees and waiting times.
Our goal is to maintain support and to increase available services for people across the North Queensland region.
Telehealth referrals
We accept a range of referral types including: NDIS, Workcover, NIISQ, DVA, CTP insurance, private self funded, My Aged Care & more. Referrals can be arranged through GP’s, hospitals, specialist medical, equipment providers, Disability Services & Support Coordinators.
Get Started Today
We have 3 easy ways you can start telehealth:
- Book Now for Private or Self-managed NDIS
- Submit an Online Referral
- Email reception@alliancerehab.com.au
Telehealth FAQ:
Once we receive your referral with supporting plans or medical documents, our coordination team will liaise with the clinical team leaders to determine if telehealth is appropriate. The first session (initial) will generally confirm if further therapy via telehealth is right for you.
Yes, once you have a clinician we will keep you with them unless there are extenuating circumstances.
Anyone who is supporting your therapy is welcome to sit in on the session. We encourage family or support workers to assist as they may be required to help with ongoing therapy planning.
Where possible we will accommodate your preferred session times. There is a high demand for health services and we do need to cater for many people requiring care.
No, a url will be sent which you will be able to open on most smart devices (phones, computers, tablets).
Yes, all information you provide to us is stored in line with Australian health guidelines and the Privacy Act.
No. We do not record or store video or audio. You can record your own session; however, this will require additional signed consent from your chosen clinician due to laws around information disclosure.
We have various payment options after your session is complete. Our accounts team will either contact you to secure payment over the phone via credit card, or an invoice can be issued which can be paid by EFT. If you are a Plan Managed NDIS we will contact your Plan manager directly for payment.
If you miss or arrive late for a scheduled support session, or if you provide less than one full business day’s notice of a cancellation, a fee equivalent to 100% of the support price will apply.
If you need to cancel a support or are unable to attend an appointment, please contact our coordination team during business hours. By canceling an appointment in advance, you give us a chance to offer the time to another person in the community waiting for services.
